Tatang, Teresa Edelyn, and Louis Utama. “Factors That Influence Customer Satisfaction at Bank Mandiri in Jakarta”. Primanomics : Jurnal Ekonomi & Bisnis 22, no. 2 (May 14, 2024): 189–200. Accessed November 21, 2024. https://jurnal.buddhidharma.ac.id/index.php/PE/article/view/2787.