INTEGRATION OF DMAIC AND KAIZEN FOR QUALITY CONTROL OF PARFUME PRODUCTS AT PT. FOLLOWME INDONESIA

Abstract

The development of the industry is increasing rapidly so companies are always required to produce high-quality products according to their functions. This is what encourages manufacturers in the field of cosmetics to pay attention to the quality of their products. One way to control quality in a company is by using the Six Sigma method. Six Sigma is an overall quality improvement method that focuses on define, measure, analyze, improve and control (DMAIC) stepas. In this research it was conducted in August – September 2022 by conducting a survey of the parfume production process at PT. Followme Indonesia. Based on the results of the study, there were 2 CTQ (Critiqal to Quality), namely damaged liquid and damaged packaging. After being analyzed using the CTQ pareto diagram, damaged packaging is the main damage to be repaired. The most dominant causes of parfume defects are the human factor. Among them are not following work procedures, laks of training for employees, and storage of raw materials and work tools that are not stored neatly, causing defects in packaging raw materials. The solutions given for the problems that occur are quality improvement using the Kaizen Five M-Checklist and the Kaizen Five Step Plan.

Keywords: Quality Control, Six Sigma DMAIC, Kaizen.